In case you’re not fully satisfied with your purchase, kindly contact our friendly customer service team at firstname.lastname@example.org or contact +6012-7599091. We will carry out the verification process for the refund. All return requests will be subject to 77 Nutrition Store’s verification and approval.
Kindly note that parcel return without verification is not acceptable. Any items returned without 77 Nutrition Store’s approval will not be accepted, refunded, or returned to the sender.
Faulty Return Policy
If you received a parcel with damaged, expired, incorrect or missing items, let us know immediately at email@example.com or contact +6012-7599091 so we can make things right for you!
- The return request must be made within 3 business days from the order received date. Once your request has been processed, we’ll send you a confirmation email.
- The return item must be handed over to the courier company within 3 business days upon 77 Nutrition Store’s approval of your request.
- Kindly attach a single photo which includes: 77 Nutrition Store packaging + Consignment note + faulty product.
- Please do not discard any of the affected items in your parcel as they may need to be returned to us if required.
- Any item(s) purchased as part of a set or a multi-item pack must be returned as a whole set.
- If we are unable to replace the product due to unavailability or other causes, we will proceed to refund your item.
- For refunds, you will be credited (via online banking) with the full value of the product, excluding any voucher(s) used.
- Any items returned without 77 Nutrition Store’s approval will not be accepted, refunded, or returned to the sender.
- Please be advised that 77 Nutrition Store tracks all returns for return abuse and reserves the right to regulate the number of exchanges or returns at any time.